First steps
Courses
User Data
- Responsive Email Editor Review
- Designing your email
- Creating Synchronized Modules
- Setting Up Responsive Email Design
- Setting Up Smart Containers
- Creating a Gmail Promotions Annotation
- Adding The Rollover Effect
- Adding Anchor Links
- Module Library
- Adding a Table to an Email
- Adding Custom Fonts
- Creating CTA Button
- Working with Images
- Creating Timer
- Using AI in the Email Editor
- Messenger Protocol Support in Email Clients and Platforms
Omnichannel
- Setting Up Widgets for Your Site
- Widgets Gamification
- Widget Calling
- Setting Up Locations for the Widget Calling Rules
- Storing data from widgets to contact fields
- Using Annoyance Safeguard
- Actions After Form Submission
- Replacing Double Opt-In System Workflow
- Creating Pop-ups via Google Tag Manager or WordPress
- Sending Yespo Widget Events to Google Analytics
- Using A/B Tests for Widgets
- Collecting Contact Information Using Request Forms
Automation
- Building and Editing Workflows
- Configuring Workflow Start/Stop Conditions
- Start Block
- Popular Blocks
- Message Blocks
- Using One from Many Message Block
- Contact Blocks
- Conditions Blocks
- Other Blocks
- Message to Segment Blocks
- Time Blocks
- Advanced Workflow Block Parameters
- Setting Up Allowed Send Time
- Using Workflow Launch History
- Webhook Workflows
- Workflow Troubleshooting
- Double Opt-In
- Welcome Сampaign
- Welcome Series Segmented by Category
- Launching a Workflow After a Contact Import
- Regular Workflow for a Segment
- Birthday Campaign
- Linking Workflow to the Button
- Using Variables from Order in Workflow
- Collecting Order Feedback
- Customer Reactivation
- Sending Extra Campaigns
- Sending Reminders at the Time Specified by the User
- Sending Campaign to Those Who Did Not Open the Previous One
- Using A/B Tests In Workflows
Personalization
Analytics
- Email Campaign Report
- Web Push Campaign Report
- Viber Campaign Report
- Mobile Push Campaign Report
- App Inbox Campaign Report
- Telegram Campaign Report
- In-App Report
- Widget Report
- Triggered Campaign Report
- AMP Campaign Report
- SMS Campaign Report
- Multilingual Campaign Report
- Setting up UTM Tags
- Revenue from Campaigns
- Tracking Campaign Performance in Google Analytics 4
- Message Analytics
Multilanguage Campaigns
Events and Behaviour Tracking
Recommendations
API
Security and Compliance
Sending Campaign to Those Who Did Not Open the Previous One
The system has three methods to resend the campaign to contacts who have received the message but haven't read it.
- Extra campaigns functionality.
- Via the exporting contacts from the report.
- Using a workflow.
Extra Campaigns Functionality
- Go to Campaigns → Reports.
- Click Extra campaigns in the list of campaigns,
Or open the report and click the Extra campaigns button.
- Select the To contacts who will receive the message but won’t open it option.
- Select a media channel and message from the list.
You can find the message by a keyword or a specified tag in the search bar.
Check all the data, as before a regular campaign.
Learn more about extra campaigns >
Important
To send extra campaigns, you need to subscribe to any Extra features pricing plan.
Via the Exporting Contacts From the Report
- Go to Campaigns → Reports and select the report.
- Click Export → Unread → To the new list.
- Enter the list name (in our case, it’s Unread campaign) and click Create.
- Go to Contacts → Segments and click the Create campaign button next to the Unread campaign segment.
- In the Messages for campaign window select the message.
You can find the message by a keyword or a specified tag in the search bar.
- In the campaign planning menu, select the sending options.
After moderation, the extra campaign will be launched for those contacts who have received the message but have not opened it.
Using a Workflow
- Create a workflow.
- Build a chain of blocks:
- Start. Automatically appears and starts the workflow.
- Email to segment. Sends a message to the selected segment.
- Timer. Sets the specified time before performing the following actions.
- Opened. Checks whether the contact opened the message.
- Email to segment. Sends a repeated message to the selected segment.
- End.
- Set up workflow blocks and click Save and launch one time,
or click Save and exit, then select the ellipses (three dots) icon beside the workflow and select Launch one time.
- Click the Start button.
