Omnichannel

Security and Compliance

Message Blocks

The system contains eight Message blocks.

Message Blocks

A separate article describes The One from many block configurations in detail. Next, we will review the parameters of blocks that send one message to one contact.

Each block includes basic and advanced parameters.

Basic Parameters

Basic Parameters

List of Basic Parameters:

Parameter

Configuration

Blocks

Message

Select a pre-created message that will be sent.

All

Send only in specified hours

Activate the toggle to send the message only in specified hours. The option is disabled by default.

 

See more detailed information >

All

TTL

Set the period after which the message will not be displayed if it has not been delivered to the contact by that time.

By default, 1 day is set. The minimum value is 2 minutes, and the maximum is 28 days.

Viber

Application

Select the name of the mobile app. If only one app is connected, it will be selected automatically.

Mob Push

Telegram bot 

Specify the name of the Telegram bot. It will be selected automatically if only one bot is registered in the account.

Telegram

Advanced Parameters

You must fill in advanced parameters when using custom event parameters, sending messages to an additional contact, and inserting dynamic content.

Advanced Parameters

More about advanced workflow block parameters >

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