First steps
Events and Behaviour Tracking
User Data
- Email Builder Review
- Designing your email
- Creating a Synchronized Module
- Setting Responsivity
- Building Smart Containers
- Creating a Gmail Promotions Annotation
- Adding a Rollover Effect
- Adding a Background to an Email
- Adding Anchor Links
- Adding a Video to an Email
- Adding a Table to an Email
- Adding a Custom Font
- Adding Social Media Buttons
- Editing HTML and CSS
- Working with “Images” block
Omnichannel
Automation
Personalization
Analytics
Multilanguage Campaigns
Recommendations
API
Security and Compliance
Integration
File Preparation
Before importing the contact base, look at the main principles of file preparation.
1. Validate your base to verify the contact list and delete non-valid and fake contacts.
2. Available email and/or phone number are a must for import: the system uses them to recognize unique contacts. A file with names and addresses only will not be downloaded.
3. Prepare a file with contacts in one of the supported formats.
- XLS - table with columns created in Excel version 97/2000/XP. Standard format for tables.
- XLSX - table with columns created in Excel 2003. Standard format for tables.
- CSV - text file with comma-separated values. Can be created in Notepad or in Excel.
- TXT - standard format for Notepad text files. The file structure should be similar to CSV files.
4. It should be saved in one worksheet. If the file contains two or more worksheets, the system will not process them: only the contacts from the first worksheet will be imported.
5. Text fields of the list should have no spelling mistakes (gmeil.com, gmai.com, etc.). Fields with errors will not be imported into the system. See more detailed requirements for contact fields.
6. Phone number fields should be saved in the international format.
7. Your contact list file size shouldn’t exceed 300 MB. If it’s over 300 MB, split the file into several parts by removing the unused columns.
You can download file examples from the Reteno system to see how every format should be organized.