Security and Compliance

Creating Multilingual Messages

Open a template in the editor (or create a new one) and click the globe icon on the top toolbar. Specify the default language. The system will send this language version to the users with the corresponding preferred language and those without language preferences.

Specifying the default language

The selected language code will be displayed instead of the globe icon. Click on it and add the desired language versions.

Adding new language versions

The number of language versions you can create is limited only by the pricing package.

You can create messages that are different or identical in structure and content. Changing one version does not affect the others.


When you add a language, the system automatically creates a copy of the message you are editing at the moment. So if you edit the message in Polish, the system will duplicate this message but not a copy of the message in the default language. This feature simplifies work with languages belonging to the same language group. 

For example, it is logical to copy the message in Portuguese for the campaign in Spanish, or copy the message in Danish for the campaign in Norwegian. Since these languages belong to one family, they have a similar structure and stylistics, meaning your campaigns would need minor editing in terms of design.

To switch between languages, use the drop-down list. You can replace any language, remove it, or set it as default.

Actions with the language version

The process of scheduling/launching a bulk multilingual campaign is standard. The system will automatically send the necessary content to the corresponding contact. You don't need to build segments based on the languages.

Displaying Multilingual Messages in an Account

Multilingual messages in the lists are marked with a globe icon. The number next to the campaign’s name indicates the number of its language versions.

Multilingual sign

Hover over the icon to see the list of added languages. You can go straight to editing the necessary template by clicking the corresponding language in the drop-down list.

Language versions of the message

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