Events and Behaviour Tracking
- How to Create a Synchronized Module
- How to Create a Gmail Promotions Annotation for Emails
- All for adaptivity in email builder
- Editing HTML and CSS
- How to Add Anchor Links to an Email
- Product Blocks Generator
- Adaptive email builder review
- How to Add a Rollover Effect to an Email
- Adding a Video to an Email
- Working with “Images” block
- How to Add Social Media Buttons to an Email
- How to Add a Table to an Email
- How to Add a Background to an Email
- How to Add a Custom Font
- Designing your email
- Scheduled Mobile Push Message
- How to Create Deep Links and Universal Links
- Connecting Mobile Apps with Yespo
- Mobile Push Campaign Report
- How to Create a Mobile App Push Notification
- How to Create a Google Project for Mobile Push Notifications
- Setting Up Delivery and Clicks Analytics
- Managing mobile SDK access keys
- Service Worker. Troubleshooting
- How to Send Web Push Notifications from a Website
- How to Create a Web Push Notification
- How to Set Up Web Pushes for Safari
- How to Create a Google Project to Collect Tokens for Web Push Notifications
- Sending user a personalized Push notification depending on his activity on the website
- How to Set Up Subscription Form for Your Website
- How to Set Up a Pop Up for Your Website
- Integrating widgets with GA
- How to Set up Informers for Your Site
- Creating Pop-ups via Google Tag Manager or WordPress
- How to Set Up Floating Box Widget for Your Website
- Creating a Widget Launcher
- How to Set Up Age Gate Widget for Your Website
- How to Set Up Double Opt-In
- How to Set Up an Automated Birthday Campaign
- Launching a Workflow After a Contact Import
- How to Create a Welcome Email Series
- How to Set Up Notifications for Trigger Control
- How to add scenario to the button
- Workflow Troubleshooting
- How to Automate Customer Reactivation
- How to Launch a Regular Workflow for a Segment
How to Launch a Regular Workflow for a Segment
A regular workflow is a series of automated messages that are sent to a segment of contacts based on conditions you determine. Most often, they are used for dynamic segments, but it’s possible to run a regular workflow for a list segment.
A regular workflow differs from a one-time workflow in that it automatically runs for all new contacts added to the assigned segment after the workflow has been created.
You can build both single-channel or multichannel workflows with any type of message in an unlimited number – email, web push, mob push, SMS, Viber.
Messages of each workflow work together to accomplish a certain goal. It can be
- birthday greeting;
- event invitation;
- reactivation, etc.
1. Create a Dynamic Segment
Dynamic segments can include contacts based on one or more parameters (conditions). The number of contacts in the segment always varies depending on how many current contacts match specified conditions.
Let’s create a dynamic segment that would include contacts who have opened your messages a month ago.
1. Go to Contacts > Segments, click Add segment and select Dynamic.
2. Enter its title and optionally purpose. Optionally add tags for a more convenient segment search within the system. Click Next.
3. To add conditions, in Include, click Add card and select Channels > Contact activity > Last opened > X time ago > 30 > days ago. Based on this condition, only contacts who haven’t opened your messages for 30 days will be included in the segment.
4. Click Done. The created segment will appear in the general list.
Contacts in the segment are recalculated daily at 3 a.m. to 4 a.m.
2. Create a Workflow
Note. You need to create messages you’ll be sending to the created segment before getting started with a workflow.
Let’s create the following workflow that consists of two emails, a timer and a condition:
1. Go to Automation > Workflows and click New workflow. Enter its name and optionally description and tags. Build a workflow with the following blocks:
- Start. A required block that starts every workflow.
- Timer. Workflow starts sending messages straight after contact recalculation. Since contacts are recalculated at 3 a.m. to 4 a.m., set the timer so as not to bother your customer at night.
- Email. In Message, select the previously created email. Repeat this for each Email block in the workflow.
Make sure you select a block Email and not Email to segment. A segment will be selected during trigger configuration.
- Timer. Specify a time gap between the sends. You can also select on what day and at what hour the message should be sent. The timer starts counting down after contacts have been recalculated and not after the workflow has been activated.
- Condition Opened/Not opened. After a specified timer expires, the system checks whether the contact has performed the target action. The workflow continues to run depending on the result: Opened: The workflow sends a follow-up and ends. Not opened: The workflow repeatedly sends the same email or another email. Depending on the response, it sends a follow-up thank you or ends.
- End. A required block that ends every workflow.
2. Click Save.
3. Configure Triggers
1. In Automation > Workflows, choose the created workflow and click Trigger configuration.
2. In Regular,
- In Segment, select the created segment.
- In Starts on, select the current date.
- In Start schedule, select once a day.
- In Process unique events, select each time.
3. Click Apply.
4. To start a workflow, click Start on the right and confirm start.
The workflow status will change to active. The first message will only be sent when all the conditions specified for the segment are met.