Webhooks to Follow up Activities

Webhooks are user-defined HTTP callbacks. They are usually triggered by an event, such as a read message or launched welcome email series. Webhooks are a handy tool to follow up on events in real-time – when an event occurs, a request is sent to an external URL. 

There are 2 options in our CDP to implement webhooks:

1. Configure an external URL for the account to follow up on user activities.

2. Set up customized requests in scenarios using a special Webhook block.

Webhooks to follow up activities

This functionality allows receiving information about all the activities of your contacts in real-time. The information is delivered as scheduled to the specified URL using POST requests as explained below.

For comparison/alternative, there is Public API. It is triggered when GET requests are sent from your side. Time intervals (3 months maximum) and parameters (email, status, and others) can be specified in the requests.

Using webhooks, you can receive information about events in all media channels:

• delivered
• delivery error
• read
• the recipient followed the link
• the recipient unsubscribed
• the recipient reported spam
• subscriptions, unique views, conversion for widgets

messages are sent in any messaging channel.

How to configure webhooks for your account

Configure the URL on the server where you want to receive notifications and POST requests in JSON format.

Indicate that URL address in system's settings. To do that:

1. Log in to your account.

2. Click the caret next to your account name.

3. Choose Settings.

4. Choose the Laboratory item in the menu on the left side.

5. Enable the Webhooks slide button.

6. Click the caret of the Webhooks section.

7. Type in/paste your URL address into the Webhook address field.

8. Click the Save button.

Upon saving, a GET request is sent by the system to the URL address for testing. If an error is returned, then probably your server has blocked our request. The actual cause can be determined from the server error code. If the test has passed successfully, then the setting-up is complete.

After that, perform any action in your account. For example, send yourself an email message. In several minutes, a POST request is sent to the specified address with the information about the latest actions.

POST requests are sent in JSON format in case of any actions by users (sent email, opened message, click-through, or other).

If the webhook URL does not return the HTTP 200 response code then the attempt of the POST request is repeated with incremented intervals (1 minute, 2 minutes, 4 minutes, 8 minutes, and up to 1 request per hour). The following requests are postponed until the successful delivery of the first one and then they are delivered in their sequence.

List of possible parameters

Below are webhook test examples as JSON array with all possible status options.

Bulk campaign:

[
  {
    "broadcastId": 3459207,
    "messageName": "test",
    "iid": "99d591ab-e7a5-49ed-8e16-b3023378fc18",
    "contactId": 1967597908,
    "externalCustomerId": "789456512",
    "email": "test1@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "DELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702518,
    "activityDateTime": "2023-09-14T08:30:03",
    "viewMessageLink": "https://u51739.esclick.me/J9o6EvyAKGmB",
    "statusData": {}
  },
  {
    "broadcastId": 3459207,
    "messageName": "test",
    "iid": "4af20897-de88-4ad0-ada3-dc4bcf14e8d8",
    "contactId": 889891911,
    "externalCustomerId": "262ac297-6ae1-11ec-a2ec-0050569bdf92",
    "email": "test2@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "DELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702518,
    "activityDateTime": "2023-09-14T08:30:03",
    "viewMessageLink": "https://u51739.esclick.me/J9o6Dl1wrDeB",
    "statusData": {}
  },
  {
    "broadcastId": 3459207,
    "messageName": "test",
    "iid": "b14dec37-806e-4bc4-ba71-a5911a7d7ce4",
    "contactId": 1026901517,
    "email": "test3@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "DELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702518,
    "activityDateTime": "2023-09-14T08:30:03",
    "viewMessageLink": "https://u51739.esclick.me/J9o6Dttf6fOB",
    "statusData": {}
  },
  {
    "broadcastId": 3459207,
    "messageName": "test",
    "hardBounce": false,
    "iid": "99d591ab-e7a5-49ed-8e16-b3023378fc18",
    "contactId": 1967597908,
    "externalCustomerId": "789456512",
    "email": "test1@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "UNDELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702518,
    "activityDateTime": "2023-09-14T08:30:07",
    "statusDescription": "5.1.2 (bad destination system: no such domain)",
    "viewMessageLink": "https://u51739.esclick.me/J9o6EvyAKGmB",
    "statusData": {}
  }
]

Triggered campaign:

[
  {
    "messageName": "test",
    "workflowId": 340484,
    "workflowBlockId": "_05cae26d9ae85e1eb40ed34765f9c7be",
    "sourceEventKey": "9d0c163d-cc3b-4f9e-bb03-2f5d1111ef91",
    "sourceEventTypeKey": "productViewed",
    "workflowInstanceId": "da33697d-52d8-11ee-9d24-7ec2059b5114",
    "iid": "019b7450-52d9-11ee-85c4-959256ea468c",
    "contactId": 889891911,
    "externalCustomerId": "262ac297-6ae1-11ec-a2ec-0050569bdf92",
    "email": "test1@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "DELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702524,
    "activityDateTime": "2023-09-14T08:30:50",
    "viewMessageLink": "https://u51739.esclick.me/1RocjPwr0MwONsdn2P",
    "statusData": {}
  },
  {
    "messageName": "test",
    "workflowId": 340484,
    "workflowBlockId": "_527e1f819b41bd379d75ebbe3392b879",
    "sourceEventKey": "9d0c163d-cc3b-4f9e-bb03-2f5d1111ef91",
    "sourceEventTypeKey": "productViewed",
    "workflowInstanceId": "da33697d-52d8-11ee-9d24-7ec2059b5114",
    "iid": "01777190-52d9-11ee-917a-ef6e91bfc7c3",
    "contactId": 889891911,
    "externalCustomerId": "262ac297-6ae1-11ec-a2ec-0050569bdf92",
    "email": "test1@yourdomain.com",
    "mediaType": "email",
    "activityStatus": "DELIVERED",
    "messageId": 2489300,
    "messageInstanceId": 4702524,
    "activityDateTime": "2023-09-14T08:30:51",
    "viewMessageLink": "https://u51739.esclick.me/1RocjPwr0MwONsd3gP",
    "statusData": {}
  },
  {
    "messageName": "test",
    "workflowId": 340484,
    "workflowBlockId": "_be178ec8aacbf249d8bb736e9df9fd0d",
    "sourceEventKey": "9d0c163d-cc3b-4f9e-bb03-2f5d1111ef91",
    "sourceEventTypeKey": "productViewed",
    "workflowInstanceId": "da33697d-52d8-11ee-9d24-7ec2059b5114",
    "hardBounce": false,
    "iid": "01a86ca0-52d9-11ee-85c4-959256ea468c",
    "contactId": 706515632,
    "sms": "380956490955",
    "mediaType": "viber",
    "activityStatus": "UNDELIVERED",
    "messageId": 3213684,
    "messageInstanceId": 4696769,
    "messageTag": "tag2,tag,test",
    "activityDateTime": "2023-09-14T08:30:51",
    "statusDescription": "401: null",
    "statusData": {}
  }
]