Omnichannel

Security and Compliance

Setting Multilingual Browser Push Notification Permission

Set automatic language detection for the web notification confirmation prompt.

Note

The option is available for Widget requests.

Widget

To determine the user's language, the system checks:

  • the lang attribute in the HTML code of the site;
  • if it isn't set – the language in the link (eg, "/en");
  • if the language parameter is not specified in the link, the system checks the language of the contact's browser;
  • if the user's language is not defined, the system will display the default language that you specified in the widget settings;
  • if the user's language doesn't match any of the specified widget languages, the default language will be used.

Set Up Instructions

1. Go to the SettingsWeb Push tab → Permission settings in your account settings.

Permission settings

2. Select the prompt type Widget. Click on the globe icon and select the default language from the list.

Selecting default language

Important

The appearance of the subscription prompt is set only in the version with the default language. Then it's automatically applied to other language versions.

3. Once the prompt with the default language is customized, select the alternate languages you want. Сlick on the Add a language button and select the required language versions from the list.

Add a language

Write the copy for subscription request, blocking and confirmation buttons in the appropriate language for each version. Save your changes.

To see the sample of each prompt version, activate Show prompt sample switcher.

Activating Show prompt sample switcher.

More on web push permission settings >

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