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Security and Compliance

Contact Management Options

The Admin role in your account has the following advanced contact management permissions:

  • Adding emails to the local blacklist.
  • Removing emails from the local blacklist.
  • Adding phone numbers to the local blacklist.
  • Removing phone numbers from the local blacklist.
  • Unsubscribing emails.
  • Editing contact subscription categories.

Note

Contact our Support Service if you need to manage other functions, not available for the Admin role.

Adding Emails to the Local Blacklist

To add emails to the local blacklist:

1. Go to Contacts → All contacts.

All contacts menu

2. Select the Add email to blacklist icon beside a contact.

Add to blacklist icon

3. In the popup window, click Done.

The email address of a contact added to the local blacklist shows crossed in the list, and the Add email to blacklist icon for that contact is replaced with the Exclude email from blacklist icon.

Blacklisted contact

Removing Emails from the Local Blacklist

To remove emails from the local blacklist:

1. Go to Contacts → All contacts and select Blacklisted in the Email section of the left-hand side menu.

Selecting blacklisted emails

2. Select the Exclude email from blacklist icon beside a contact.

Exclude email from blacklist icon

3. In the popup window, click Done.

The email address of a contact removed from the local blacklist disappears from the list of the blacklisted emails, and the Exclude email from blacklist icon for that contact is replaced with the Add email to blacklist icon.

Adding Phone Numbers to the Local Blacklist

To add phone numbers to the local blacklist:

1. Go to Contacts → All contacts.

All contacts menu

2. Select the Add phone number to blacklist icon beside a contact.

Add phone number to blacklist icon

3. In the popup window, click Add.

The phone number of a contact added to the local blacklist shows crossed in the list, and the Add phone to blacklist icon for that contact is replaced with the Exclude phone from blacklist icon.

Removing Phone Numbers from the Local Blacklist

To remove phone numbers from the local blacklist:

1. Go to Contacts → All contacts and select Blacklisted in the Phone number section in the left-hand side menu.

Selecting blacklisted phone numbers

2. Select the Exclude phone from blacklist icon beside a contact.

The phone number of a contact removed from the local blacklist disappears from the list of the blacklisted phones, and the Exclude phone from blacklist icon for that contact is replaced with the Add phone to blacklist icon.

Unsubscribing Emails

Important!

The Admin role permissions allow you only to unsubscribe email addresses. It is not possible to add them again manually to a subscription category.

To unsubscribe emails:

1. Go to Contacts → All contacts.

All contacts menu

2. Select the Unsubscribe contact’s email icon beside a contact.

Unsubscribe contact's email icon

3. In the popup window, click Unsubscribe.

The email address of a contact removed from the subscription category shows in red in the list, and the Unsubscribe contact’s email icon for that contact disappears.

Unsubscribed email

Editing Contact Subscription Categories

Editing contacts’ subscription category allows only deleting a contact from a category. Read the Subscription Categories article to learn about adding a contact to a subscription category.

To edit subscription categories for a contact:

1. Go to Contacts → All contacts.

All contacts menu

2. Select the Edit contact subscription icon beside a contact.

Edit contact subscription icon

3. In the popup window, clear the box beside the category name that you wish to remove for the contact, then click Done.

Removing subscription category

The contact is removed from the subscription category that you unselected.

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