First steps
Events and Behaviour Tracking
User Data
- Email Builder Review
- Designing your email
- Creating a Synchronized Module
- Setting Responsivity
- Building Smart Containers
- Creating a Gmail Promotions Annotation
- Adding a Rollover Effect
- Adding a Background to an Email
- Adding Anchor Links
- Adding a Video to an Email
- Adding a Table to an Email
- Adding a Custom Font
- Adding Social Media Buttons
- Editing HTML and CSS
- Working with “Images” block
Omnichannel
Automation
Personalization
Analytics
Multilanguage Campaigns
Recommendations
API
Security and Compliance
Integration
Automatically Sending SMS to Contacts without Viber
To know if a contact uses Viber, send them a Viber message.
If Viber is not linked to the number, the messages fall into errors, and the report shows the following cause for non-delivery:
To notify such a subscriber of important information, for example, about an order, add the following blocks to your chain in the workflow:
End each of the branches with the End block.
In the timer, specify a time interval longer than the message time to live (TTL) set in the message editor.
All numbers to which Viber messages could not be delivered will fall into errors after TTL expires. After the workflow timer expires, contacts who do not receive Viber will go by the No branch and receive SMS.
If the TTL exceeds the timer's time, the subscriber can receive both Viber and SMS.
