First steps
User Data
- Responsive Email Editor Review
- Designing your email
- Creating Synchronized Modules
- Setting Up Responsive Email Design
- Setting Up Smart Containers
- Creating a Gmail Promotions Annotation
- Adding The Rollover Effect
- Adding Anchor Links
- Module Library
- Adding a Table to an Email
- Adding Custom Fonts
- Creating CTA Button
- Working with Images
- Creating Timer
- Using AI in the Email Editor
- Messenger Protocol Support in Email Clients and Platforms
Omnichannel
- Setting Up Widgets for Your Site
- Widget Calling
- Setting Up Locations for the Widget Calling Rules
- Storing data from widgets to contact fields
- Using Annoyance Safeguard
- Actions After Form Submission
- Replacing Double Opt-In System Workflow
- Creating Pop-ups via Google Tag Manager or WordPress
- Sending Yespo Widget Events to Google Analytics
- Using A/B Tests for Widgets
- Collecting Contact Information Using Request Forms
Automation
- Building and Editing Workflows
- Configuring Workflow Start/Stop Conditions
- Start Block
- Popular Blocks
- Message Blocks
- Using One from Many Message Block
- Contact Blocks
- Conditions Blocks
- Other Blocks
- Message to Segment Blocks
- Time Blocks
- Advanced Workflow Block Parameters
- Setting Up Allowed Send Time
- Using Workflow Launch History
- Webhook Workflows
- Workflow Troubleshooting
- Double Opt-In
- Welcome Сampaign
- Welcome Series Segmented by Category
- Launching a Workflow After a Contact Import
- Regular Workflow for a Segment
- Birthday Campaign
- Linking Workflow to the Button
- Using Variables from Order in Workflow
- Collecting Order Feedback
- Customer Reactivation
- Sending Extra Campaigns
- Sending Reminders at the Time Specified by the User
- Sending Campaign to Those Who Did Not Open the Previous One
- Using A/B Tests In Workflows
Personalization
Analytics
- Email Campaign Report
- Web Push Campaign Report
- Viber Campaign Report
- Mobile Push Campaign Report
- App Inbox Campaign Report
- Telegram Campaign Report
- In-App Report
- Widget Report
- Triggered Campaign Report
- AMP Campaign Report
- SMS Campaign Report
- Multilingual Campaign Report
- Setting up UTM Tags
- Revenue from Campaigns
- Tracking Campaign Performance in Google Analytics 4
- Message Analytics
Multilanguage Campaigns
Events and Behaviour Tracking
Recommendations
API
Security and Compliance
Events and Behaviour Tracking
Yespo allows you to track events within your app, site, or campaigns resulting from your users' actions: subscriptions, orders, views, clicks, etc.
You can stream events to Yespo with the SDK help from the front end (for iOS & Android) or through API from back end. Event validation will help you to check the correctness of event parameters at the setting up stage.
Use events for creating automated campaigns, segmentation, personalization, and analytics.
What are the benefits of event tracking
- Automated campaigns are triggered by real-time events, which means you can send relevant, timely messages: stimulate first order with special offers, reactivate those who didn't make target action after some critical time, etc. Use our ready-made workflows for different mobile-first solutions to speed up and facilitate movement through your sales funnel.
- Segmentation helps you to know your customer preferences. Data on website behavior, mobile app and message activity is collected in real-time. You can create dynamic micro-segments for hyper-targeted campaigns based on order history, average check, date of the last order, and any other criteria you like. As a result, every user will receive content that meets their interests.
- Personalization is an ability to construct dynamic content in messages, in the app, and on the site based on contact data: recommendations, a random selection of goods, and urgent offers for different user categories.
- Analytics generates data-driven solutions and predicts customer behavior. While processing new information from events, AI constantly learns and adapts to new tasks. Based on analytics on the changing and updating data, AI algorithms help answer the central marketing question: To which recipient what content in what order when to send.
Event Types
Yespo is working with two types of events:
1. System generated events are collected automatically. They include actions that occur in your omnichannel campaigns:
- Delivery and its statistics by user devices and domains;
- Opens;
- Clicks;
- Unsubscribes and spam complaints;
- Delivery errors and their reasons.
2. Custom events are anything that occurs in your app, site, CRM, or CMS:
- App and browser behavior;
- Session duration;
- Orders and all their parameters;
- Custom outcome;
- Subscription updates.
Note
Read Sending Past Events for more information on how to transfer historical events to Yespo.
Note
By default, the system stores event data for 2 years. All this data you can use for segmentation. To increase or decrease the storage period, leave a request at support@yespo.io.