First steps
User Data
- Responsive Email Editor Review
- Designing your email
- Creating Synchronized Modules
- Setting Up Responsive Email Design
- Setting Up Smart Containers
- Creating a Gmail Promotions Annotation
- Adding The Rollover Effect
- Adding Anchor Links
- Module Library
- Adding a Table to an Email
- Adding Custom Fonts
- Creating CTA Button
- Working with Images
- Creating Timer
- Using AI in the Email Editor
- Messenger Protocol Support in Email Clients and Platforms
Omnichannel
- Setting Up Widgets for Your Site
- Widget Calling
- Setting Up Locations for the Widget Calling Rules
- Storing data from widgets to contact fields
- Using Annoyance Safeguard
- Actions After Form Submission
- Replacing Double Opt-In System Workflow
- Creating Pop-ups via Google Tag Manager or WordPress
- Sending Yespo Widget Events to Google Analytics
- Using A/B Tests for Widgets
- Collecting Contact Information Using Request Forms
Automation
- Building and Editing Workflows
- Configuring Workflow Start/Stop Conditions
- Start Block
- Popular Blocks
- Message Blocks
- Using One from Many Message Block
- Contact Blocks
- Conditions Blocks
- Other Blocks
- Message to Segment Blocks
- Time Blocks
- Advanced Workflow Block Parameters
- Setting Up Allowed Send Time
- Using Workflow Launch History
- Webhook Workflows
- Workflow Troubleshooting
- Double Opt-In
- Welcome Сampaign
- Welcome Series Segmented by Category
- Launching a Workflow After a Contact Import
- Regular Workflow for a Segment
- Birthday Campaign
- Linking Workflow to the Button
- Using Variables from Order in Workflow
- Collecting Order Feedback
- Customer Reactivation
- Sending Extra Campaigns
- Sending Reminders at the Time Specified by the User
- Sending Campaign to Those Who Did Not Open the Previous One
- Using A/B Tests In Workflows
Personalization
Analytics
- Email Campaign Report
- Web Push Campaign Report
- Viber Campaign Report
- Mobile Push Campaign Report
- App Inbox Campaign Report
- Telegram Campaign Report
- In-App Report
- Widget Report
- Triggered Campaign Report
- AMP Campaign Report
- SMS Campaign Report
- Multilingual Campaign Report
- Setting up UTM Tags
- Revenue from Campaigns
- Tracking Campaign Performance in Google Analytics 4
- Message Analytics
Multilanguage Campaigns
Events and Behaviour Tracking
Recommendations
API
Security and Compliance
Segmentation by Web Tracking Events
Use data about the online behavior of your website visitors for flexible segmentation and targeting.
Learn more about the possibilities and settings of web tracking >
Specify the period, and the system will analyze the activity of all contacts who visited your online store at a certain time. A combination of activity parameters will help build an accurate target segment that changes in real-time. Learn more about working with dynamic segments >
Segmentation Parameters
After enabling web tracking, 3 additional categories will appear in the contact parameters:
1. Online Store Event
The category includes the following events:
- Page viewed,
- Category page viewed,
- Added to cart,
- Online orders,
- Offline orders.
- Search request,
- Added to wishlist,
- Probability.
2. Product Event
The category includes the following events:
- Abandoned carts,
- Abandoned browses.
- Viewed item is in a stock,
- Item from wishlist is in stock,
- Regular demand,
- Price drop.
Some features may depend on your plan, see details >
3. Predicted Event
The Purchase likelihood parameter uses machine learning models to select contacts who are most likely to purchase within the next 30 days. This segmentation method allows you to interact only with the most potential buyers, so you do not waste your budget on those with a low chance of buying.
- Sure buyers are contacts with the highest purchase likelihood.
- Potential buyers — contacts with a high purchase likelihood (excluding Sure buyers).
- Unlikely buyers are contacts with a low purchase likelihood.
- Undecided buyers — contacts with a very low purchase likelihood (excluding Unlikely buyers).
- The Recall parameter allows you to manually define what percentage of purchase probability to take into account when building a segment. For example, a recall value of 80% means that the segment will include 80% of potential buyers. Reducing the recall value also decreases the size of the segment, but it will include contacts who are more likely to make a purchase.
Recommendation
Use purchase possibility segmentation when you want to reduce the cost of your messaging without losing the potential revenue it should generate. By leaving only the most likely buyers in the target segment, you will reduce the number of messages sent, but at the same time retain as many possible orders as possible.
Characteristics of Segmentation Parameters
Most of parameters have 2 groups of characteristics:
1. Required fields — characteristics of pages and products viewed, ordered or added to the cart.
2. Audience — characteristics of traffic sources, devices of your site visitors, etc.
In addition, you can use segmentation by any custom fields from your product feed (Additional fields).
Segmentation Conditions
Each characteristic has a number of conditions. For example, here are the required page view fields and their conditions:
- ID (equals, does not equals, one of);
- Product name, product brand, product URL, product category (contains, equals, does not equal, one of, one of);
- Price (equals, greater than, less than);
- Product in stock (no/yes).
Example of Creating a Conditional Group Based on Web Tracking Data
Task: to build a segment of those who have added the Beginner’s Yoga course to their favorites within the last 12 hours.
Building the segment:
1. When creating the dynamic segment, click the Add card button.
2. In the Added to wishlist parameter -> required Name field, specify: Equals -> Beginner’s Yoga.
3. The condition will appear in the contact card — enter during 12 last hours.
4. Click the Done button.