First steps
User Data
- Responsive Email Editor Review
- Designing your email
- Creating Synchronized Modules
- Setting Up Responsive Email Design
- Setting Up Smart Containers
- Creating a Gmail Promotions Annotation
- Adding The Rollover Effect
- Adding Anchor Links
- Module Library
- Adding a Table to an Email
- Adding Custom Fonts
- Creating CTA Button
- Working with Images
- Creating Timer
- Using AI in the Email Editor
Omnichannel
- Setting Up Widgets for Your Site
- Widget Calling
- Setting Up Locations for the Widget Calling Rules
- Storing data from widgets to contact fields
- Using Annoyance Safeguard
- Actions After Form Submission
- Replacing Double Opt-In System Workflow
- Creating Pop-ups via Google Tag Manager or WordPress
- Sending Yespo Widget Events to Google Analytics
- Using A/B Tests for Widgets
- Collecting Contact Information Using Request Forms
Automation
- Building and Editing Workflows
- Configuring Workflow Start/Stop Conditions
- Start Block
- Popular Blocks
- Message Blocks
- Using One from Many Message Block
- Contact Blocks
- Conditions Blocks
- Other Blocks
- Message to Segment Blocks
- Time Blocks
- Advanced Workflow Block Parameters
- Setting Up Allowed Send Time
- Using Workflow Launch History
- Webhook Workflows
- Workflow Troubleshooting
- Double Opt-In
- Welcome Сampaign
- Welcome Series Segmented by Category
- Launching a Workflow After a Contact Import
- Regular Workflow for a Segment
- Birthday Campaign
- Linking Workflow to the Button
- Using Variables from Order in Workflow
- Collecting Order Feedback
- Customer Reactivation
- Sending Extra Campaigns
- Sending Reminders at the Time Specified by the User
- Sending Campaign to Those Who Did Not Open the Previous One
- Using A/B Tests In Workflows
Personalization
Analytics
- Email Campaign Report
- Web Push Campaign Report
- Viber Campaign Report
- Mobile Push Campaign Report
- App Inbox Campaign Report
- Telegram Campaign Report
- In-App Report
- Widget Report
- Triggered Campaign Report
- AMP Campaign Report
- SMS Campaign Report
- Multilingual Campaign Report
- Setting up UTM Tags
- Revenue from Campaigns
- Tracking Campaign Performance in Google Analytics 4
- Message Analytics
Multilanguage Campaigns
Events and Behaviour Tracking
Recommendations
API
Security and Compliance
Creating App Inbox Messages
To send App Inbox messages to your customers, you first need to get an authentication token and configure App Inbox for a website or mobile app.
After completing all settings, you can proceed to create App Inbox campaigns.
Creating a New Message
1. Go to Messages → Messages → App Inbox. Click the New App Inbox button.
Main settings
Fill in the following fields:
1. Name. The system name that the recipient will not see.
2. Title. Brief information about main content message.
3. Text. The main content of the App Inbox. In the text formatting menu, you can work on the text styles, lists, links and check the number of symbols in your message.
Important
If you apply text styles for an app inbox message, you will receive the message in the HTML format. You will need to parse the HTML message to display it correctly in the mobile app.
4. Personalization. Use the dynamic variables to add a name, city, bonuses or any personal data available in the user profile. Click on the Personalization icon in the Text or Title field to select data.
5. Link. The URL of the page to which the recipient should go when clicking on the body of the message (place without text links). Activate the switcher if the link should be opened in a new tab.
Link settings in App Inbox messages are similar to those in email. You can enable or disable URL tracking, UTM tags, and add custom tags.
To customize the link in the App Inbox, click on the gear icon in the link field (learn more about UTM tag settings).
6. Image. Add a logo for more brand awareness. Upload JPEG, PNG or GIF file up to 2 MB. You can also use a variable or a link to the image. Use only the `https` protocol for direct references in expressions.
7. Tags. Select tags from the list or enter a new one and click Enter. Use tags to filter search results and set campaign frequency strategy.
Additional settings
Fill in the following fields:
1. Custom data. You can create App-Inbox messages using custom data in JSON format. If custom data is used in a multilingual message, it can be applied to all language versions. To do this, activate the Use custom data from the default language version for all versions switcher.
If the switcher is disabled, different custom data can be used in each language version
Also, you can use dynamic variables to add data into the Custom data parameter: message name, first name, city, and so on. Click on the personalization icon and select the required.
2. Subscription categories. Manage subscription categories to send messages to your contacts based on their preferences.
3. Time to Live (TTL). TTL — the period after which the message will not be displayed, even if it's delivered and read. By default, it’s 1 day, but you can select other options.
Multilingual version (optional)
In our platform, you can create a multilingual version of any message. Click the globe icon in the top panel, specify the default language and add language versions. Fill each version with the content in the corresponding language. You can switch between versions within one template in one click.
Learn more about multilanguage >
Testing Message
1. Test the messages by clicking the Test button on the top panel.
2. You will see a popup window for sending a test App Inbox where you'll need to enter any customer identifier associated with your account.
If done correctly, App Inbox will be displayed in your Yespo account.
Creating Campaign
1. Click on the Create campaign button.
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2. In a popup window, choose segments or contacts for the campaign. Click Go to campaign.
3. On the general checkout page:
- In the Segments section, click Recalculate contacts to see the total number of contacts that will receive the notification. You can also edit segments or select new ones.
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See all the necessary information for verification: Name, Subscription categories, Message activity time, Link. You can see how the App Inbox will look.
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In the Send options, you can set the batching. Click the Start immediately button to launch the campaign. For a delayed start, select the Schedule button and set the date and time of sending.