Security and Compliance

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Website integration

Integration with Tilda

This is a guideline for integration with forms for contact collection that are published on sites built on Tilda.

Before getting started with integration, you need to:

Step 1. Form Creation

1. Go to Site > Integrated forms and click New integrated form.

Site > Integrated forms

2. Enter form name and select Tilda in Services. Click Next.


3. In Add contacts to, enable a segment where the contacts who fill in the form will be added.

  • For New segment, create a segment.
  • For Existing segment, select a segment from the list.

Select segments

4. Select what contacts you will be collecting:

  • New. Select to collect new contacts. Further, you will need to set Double Opt-In and select a confirmation email that will be sent to new subscribers automatically.
  • All. Select to collect both new and existing contacts. For new contacts, you will need to set Double Opt-In and select a confirmation email that will be sent to new subscribers automatically. Existing contacts will not be sent a confirmation email.
  • Additional data only for existing contacts. Select to update contact information for existing contacts. New contacts will not be able to subscribe through this form.

Creating a new integrated form

5. Click Next.

Step 2. Integration with Tilda.

6. In Tilda websites, enable Add site and enter your site URL.

Adding a new site

7. Follow the instructions in the URL for Webhook in Tilda account panel and paste the webhook generated in our platform to your Tilda account.

URL for Webhook in Tilda account

  • Go to Tilda dashboard and select the necessary site.

Dashboard in Tilda

  • Click Site Settings and select Forms.

Forms settings

  • Scroll down to Other and select Webhook.

Webhook settings

  • Paste the URL generated by our platform in Webhook URL and click Add.

Field with the webhook URL

  • Go back to Dashboard > your site and click Edit website.
  • Select the page with the form and click Content.

Content tab

  • Select the generated URL checkbox in Connected Services.

Checkbox with the webhook URL

  • Click Save and close.

Step 3. Field Mapping

There are three request parameters that are automatically mapped to main form fields in our platform: Email, Phone number and First name.

Other main fields include gender, date of birth, time zone, etc. If you collect other data in the subscription form (device model, age, etc.), you need to create additional fields and then map them manually.


All simple type fields (fields that include text, number, date, date and time, separator) and checkboxes, drop-down lists, subscription categories are available for mapping.

Additional parameters

There are two mapping options:

For forms that are published on the site and connected to Webhook

  • Fill out the form and send the submitted data.
  • Click Show data from Tilda.
  • Map it to the contact field on the right.

For forms that aren't published on the site and aren't connected to Webhook

  • Click New field and create a request parameter manually.
  • Map it to the contact field on the right.

Example of mapped fields


White space in the Tilda field name must be replaced by an underscore (_) when creating a request parameter in our system: Birth Date > Birth_Date.

Field names are case-sensitive.

  • Click Next.

Step 4. Parameters

In Widget parameters and Action after subscription, you can check and edit form parameters, segments where contact data will be added, and confirmation email.

Form parameters

Also, select where a new contact will be directed after confirmation:

  • Confirmation page;
  • Verified domain URL.

You can also increase engagement by sending a welcome email or series of welcome or onboarding emails.

When sending a welcome email, select a welcome message and enable Only to new contacts if you don’t want the existing contacts to receive it.

Additional options for onboarding

When everything is set and checked, click Save. The created form will appear in the general list.

Created form in the general list

Here you can see the statistics on requests and the last update. To delete the form, click the three dots icon on the right.


Requests displays how many times the form has been filled and not the number of new contacts. One person can fill the form more than one time or fill the form but not subscribe.

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